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Delivery is free across the UK. Mainland UK orders (England, Scotland and Wales) go out with DPD on a next working day service, and orders placed before 8:30pm Monday to Friday are dispatched the same day. Northern Ireland orders of £20 or more are delivered by DPD within 2 working days. Delivery times refer to working days and exclude public holidays.

As soon as your order is dispatched we email you the DPD tracking details so you can follow it from our door to yours. If you can't find the email, check your junk folder, then get in touch under Orders & Delivery with your order number and we'll chase it for you.

If you change your mind you can return unopened, unused items within 30 days of receiving your order, sealed in their original packaging and in a resellable condition. Once the return has been received and inspected we'll issue your refund. Faulty or damaged items are handled separately, so let us know under Returns & Refunds. Full details are in our Delivery & Returns Policy.

We accept all major debit and credit cards. Payments are processed securely through Trust Payments, a trusted UK gateway, and there are no hidden fees at checkout.

First check the device is charged and the pod is pushed fully into place. If it still isn't working, contact us under Products with your order number and the product affected and we'll sort it out for you.